Refund policy

Refund & Cancellation Policy

We offer a 30-day return and refund policy, starting from the day you receive your order.

When You Can Request a Refund

You may request a refund if:

  • The perfume is unopened, unused, and in its original packaging

  • The request is made within 30 days of receiving your order

  • The item is damaged, defective, leaking, or incorrect (must be reported within 24 hours of delivery with clear photos)

Once approved, a courier will be arranged to pick up the returned item from your address.

When Refunds Are Not Accepted

Refund requests will not be accepted if:

  • The perfume has been opened, used, or tested (no exceptions)

  • The request is made after 30 days from receiving the order

  • The item is a sale or discounted product

  • The item is a gift card

  • The item is returned without prior approval

Order Cancellation

  • Orders can be canceled only before they are shipped

  • Once an order has been shipped, it cannot be canceled and will follow the return policy above

How to Start a Return

To request a return, please contact us at essentaeg@gmail.com within 30 days of receiving your order.

If your return request is approved:

  • We will arrange a courier to pick up the item directly from your address

  • You will receive confirmation and pickup instructions via email

Items returned without prior approval will not be accepted.

Refund Processing Time

  • Once we receive and inspect the returned item, we will notify you of the refund approval

  • Approved refunds will be processed to the original payment method within 10 business days

  • Please allow additional time for your bank or payment provider to reflect the refund

If more than 15 business days have passed since your refund was approved, please contact us at essentaeg@gmail.com.